What to Expect: Compassionate and Affordable Care
What to Expect
Making the appointment
Please call our office at 540-710-7111 to schedule an appointment. When you call, please inform our receptionist of where your pet has previously been seen so we can call those hospitals to have records faxed before your appointment. This allows us to be as prepared as possible for your pet. Please allow 40 minutes in your schedule for your pet’s appointment.
Before the appointment
Directions: Please see the bottom of this page for our location and directions.
What to bring:
- Paperwork: For your convenience, you may download our forms and fill out the paperwork before arriving to save time during check-in.
- Medical records (if they could not be faxed to us)
- A toy (especially for puppies, to keep them entertained during the appointment 🙂 )
- Urine/stool sample if needed: If your pet has a medical problem relating to urine or stool, please bring a fresh sample to the appointment. Please see these instructions on how to collect a sample.
- Medications your pet is taking
Confirmation: You will receive a phone call the day before your appointment to confirm. When you make an appointment, we set aside dedicated time for your pet. Due to the high volume of appointments, non-emergency patients are being turned away if there are no openings in our schedule. We have a fair “No-Show” Policy which is enforced, so please be sure to call us at least 2 hours prior to your appointment if you need to reschedule to avoid being charged a non-cancellation fee.
During the appointment
Check in: You and your pet will be warmly greeted by our receptionist. We will take care of any paperwork (if needed) and show you to an exam room.
Getting to know your pet: Our veterinary assistant will greet you and your pet and begin asking questions to establish a medical history. This person will be your “case manager” and your point of contact during and after your visit. He or she will also take your pet’s temperature and get an accurate weight. Be prepared for questions like:
- What do you feed your pet?
- Do you have any behavior concerns?
- Is your pet on flea or tick prevention?
- Is your pet on heartworm prevention or a monthly dewormer?
- Has your pet had any past medical problems or major surgeries?
Examining your pet: Next, Dr. Kensek or Dr. Bond will meet you and examine your pet. We check all the body systems: teeth, ears, eyes, skin, heart, lungs, abdomen, etc. If you tell us a specific concern, like “itchy skin,” we will focus on that of course.
The Plan: After the exam, the doctor and your case manager will discuss the exam findings and what we recommend for your pet’s care. This is where Lee’s Hill Pet Hospital differs from many other veterinary clinics. We believe veterinary care is a team sport and that team consists of the veterinarian, the technician, and YOU. We want you to be fully involved and informed every step of the way. There is usually more than one way to treat or test and we see it as our mission to give you all the tools and options, so together we can create a treatment plan that is tailored to your pet’s specific needs and your budget. We see our patients as individuals!
- Diagnostics: Dr. Kensek may recommend tests. Most tests can be performed at our in-house laboratory and we will call you with results the following day.
- Treatment: After the exam, or if necessary, after lab tests, Dr. Kensek will prescribe treatments for your pet. These can include medications, shampoos, ointments, creams, etc. Almost all medications can be filled immediately at our in-house pharmacy. We strive to keep medications affordable and we will even price match as long as it does not go below our cost.
Appointment Recap and Questions: After Dr. Kensek has completed her exam and discussed the plan with you, your technician will return to the exam room to dispense medications, give you any necessary handouts and review the appointment. This is the perfect time to ask any questions you may have, including questions about the bill. The technician will also review and recommend any vaccinations or other preventative care. We are not about pushing products or over-vaccinating. We carry a wide range of preventative products and vaccines and we feel it is our responsibility to make you aware of all the options.
Check out: After your technician has answered any questions you may have, you will be directed to check out at the reception desk. The receptionist will schedule a follow-up appointment if needed and then accept payment for today’s services. For more information about payment options and financial assistance, please click here.
After the appointment
Expect a phone call from your case manager the following day to check on your pet and make sure he or she is doing well; If any tests were performed they will inform you of the results.
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